Cancellation Policy

At Sultan Telecom, we understand that you may need to cancel an order. This Cancellation Policy outlines the conditions under which cancellations are accepted.

Order Cancellation

Customers may request to cancel an order before it has been processed or shipped.

To cancel an order, please contact our customer support team as soon as possible with your:

• Order number

• Full name

• Contact information

• Reason for cancellation (optional)

We will make every effort to process your cancellation request promptly.

Orders Already Processed or Shipped

Once an order has been processed, packed, or handed over to the courier, it can no longer be cancelled.

If you no longer wish to keep the product after receiving it, you may request a return in accordance with our Return Policy, provided the product meets the return eligibility requirements.

Cancellation by Sultan Telecom

Sultan Telecom reserves the right to cancel any order under the following circumstances:

• The product is out of stock or unavailable.

• Incorrect pricing or product information was displayed due to a technical or human error.

• Payment authorization fails or cannot be verified.

• The order is suspected to be fraudulent or violates applicable laws.

• Delivery cannot be completed due to an incorrect or incomplete shipping address.

• Any unforeseen circumstances beyond our reasonable control.

If we cancel your order after payment has been received, you will receive a full refund to your original payment method.

Refund for Cancelled Orders

If your cancellation request is approved before shipment, any eligible refund will be processed within 7–10 business days.

The refund will be issued through the original payment method whenever possible. Processing times may vary depending on your bank or payment service provider.

Changes to Orders

If your order has not yet been processed, you may request changes such as:

• Updating the delivery address

• Correcting contact information

• Changing quantities

• Replacing a product with another available item

Requests for modifications are subject to approval and product availability.

Contact Us

If you wish to cancel or modify your order, please contact Sultan Telecom as soon as possible using the contact information available on https://sultantl.com/.

By placing an order through our Website, you acknowledge that you have read and agreed to this Cancellation Policy.