Terms and Condition

Terms & Conditions

Agreement of Terms

These Terms & Conditions constitute a legally binding agreement between Sultan Trading Limited ("Company," "we," "our," or "us") and you regarding your access to and use of https://sultantl.com/ ("Website").

By accessing or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must discontinue using the Website immediately.


Acceptance of Orders

All orders placed through the Website are subject to acceptance and availability. Sultan Trading Limited reserves the right to refuse, cancel, or limit any order at its sole discretion for reasons including, but not limited to, product availability, pricing errors, suspected fraud, or compliance with applicable laws.

Any terms or conditions proposed by a customer that conflict with these Terms & Conditions shall not apply unless expressly agreed to in writing by Sultan Trading Limited.


Pricing, Payments & Delivery

All prices displayed on the Website are subject to change without prior notice.

Payments may be made using the payment methods available at checkout, including debit cards, credit cards, mobile financial services, bank transfers, or other supported payment gateways. All transactions are processed securely through authorized payment providers.

Customers are responsible for any applicable taxes, VAT, customs duties, or other government-imposed charges where applicable.

Once an order has been confirmed, Sultan Trading Limited will make every reasonable effort to process and dispatch it promptly.

Estimated delivery times are:

  • Inside Dhaka: 2–5 business days

  • Outside Dhaka: 3–7 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping charges, if applicable, will be displayed during checkout.


Product Availability & Accuracy

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate. However, errors may occasionally occur.

Sultan Trading Limited reserves the right to:

  • Correct pricing or content errors;

  • Update product information without prior notice;

  • Modify or discontinue products at any time;

  • Cancel orders resulting from inaccurate pricing or availability.

Product images are for illustration purposes only and may differ slightly from the actual product.


Limitation of Liability

To the fullest extent permitted by applicable law, Sultan Trading Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, business interruption, or loss of data arising from:

  • Use of or inability to use the Website;

  • Product defects or delays;

  • Incorrect shipments;

  • Service interruptions;

  • Third-party services.

Our total liability for any claim shall not exceed the total amount paid by the customer for the specific product or order giving rise to the claim.


Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, icons, software, images, videos, product information, designs, trademarks, and other materials, is the exclusive property of Sultan Trading Limited or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

No material from this Website may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission from Sultan Trading Limited.


User Responsibilities

By using this Website, you agree that you will not:

  • Violate any applicable laws or regulations;

  • Attempt unauthorized access to the Website or its systems;

  • Upload malicious software or harmful content;

  • Misrepresent your identity or provide false information;

  • Use the Website for unlawful or fraudulent purposes.

Violation of these terms may result in suspension or termination of your access.


Third-Party Links

Our Website may contain links to third-party websites for your convenience. Sultan Trading Limited is not responsible for the content, privacy practices, products, or services of those external websites.

Accessing third-party websites is entirely at your own risk.


Disclaimer

The Website and all products, services, and information are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

Sultan Trading Limited makes no warranties regarding:

  • Accuracy or completeness of Website content;

  • Availability or uninterrupted operation;

  • Fitness for a particular purpose;

  • Merchantability;

  • Non-infringement.

Your use of the Website is at your sole risk.


Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.


Changes to These Terms

Sultan Trading Limited reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Any revisions become effective immediately upon publication on this Website. Continued use of the Website constitutes your acceptance of the revised Terms.


Contact Information

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on https://sultantl.com/.